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"Five years of delays"

About: General Practices in Liverpool The Royal Liverpool University Hospital / Breast surgery University Hospital Aintree / General surgery

(as the patient),

Oct. 2014. Constant collapse due to pain in stomach. It was gall bladder with what ended up to be 7 massive stones. However, TWO years later it was finally removed. Since Oct. 2014 I was told by Aintree, "you can have barriatric surgery" after gall bladder.

Now, May 2019, four and one half years later, seems like they've moved the finished line, reject surgery under the "false" pre tense of binge eating, yet my BMI is 50. 3% and I believe I should be in the get the surgery lane. I think this happens to many other obese patients too. I was told my BMI needs to be 25% in order to have my breast reduction surgery, still waiting and going in a vicious circle.

Then in 2018 I was told a cyst needs to be removed from my back, GP sends me to Royal Liverpool, again GP wrote request wrong and told me to go private. It feels like battling with GP also over my botox shots for migraines due to my SEIDS. GP solution, give me a plethra of pain pills and not push my surgery. FIVE years soon, not acceptable. Seriously considering Legal action.

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Responses

Response from Karen Davies, Patient Experience Manager, Liverpool University Hospitals NHS Foundation Trust 4 years ago
Karen Davies
Patient Experience Manager,
Liverpool University Hospitals NHS Foundation Trust
Submitted on 14/05/2019 at 11:55
Published on Care Opinion on 15/05/2019 at 11:31


Dear delphinuspz78

I am sorry that you have such concerns about the care you have received at Aintree. If you would like to contact our Patient Advice and Complaints Team with further details they will be able to arrange an investigation into your concerns.

You can email the team at complaints@aintree.nhs.uk

Regards

Karen Davies

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Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust 4 years ago
Royal Liverpool and Broadgreen University Hospitals NHS Trust
Submitted on 14/05/2019 at 12:26
Published on Care Opinion at 12:26


Thank you for your comment. We can help you with any issues you have had with your care at the Royal Liverpool University Hospital. Please contact our PALs team so they can assist you. You can contact them on 0151 706 4903/4908/4909 or by email on pals&complaints@rlbuht.nhs.uk

Your care at Aintree is provided by a different NHS trust - you can contact them on 0151 529 3287 or complaints@aintree.nhs.uk.

We hope this helps. Best wishes.

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