"Lack of communication from Consultant"

My brother was admitted to Allerton ward. He had a blockage in his bile duct area, they hoped to do an operation to put in a stent to help relieve the jaundice. This was not successful. He gradually got worse every day and when I telephoned the ward I was not given any information because they needed the patients approval. The operation was obviously not successful and as my brother was sleeping most of the time he could not tell us anything. His wife who is 83 accompanied by her daughter, waited 2.5 hours by his bedside to speak to a consultant to find out what the care plan and prognosis would be. I tried to contact the ward manager who was unavailable and didn't call back. The Consultant finally telephoned his wife's daughter at 9.30 pm to tell her he was being moved to a hospice. He was moved there last wednesday, and died that evening. The consultant at the hospice gave us all the information we needed as soon as we arrived. She talked us through what had happened and why - that was all we wanted to know. Not a great experience, complete lack of empathy and understanding towards worried relatives.