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"My grandson's unusual illness"

About: Inverclyde Royal Hospital / Ear, Nose & Throat Inverclyde Royal Hospital / Ophthalmology Royal Hospital for Children (Glasgow) / Ophthalmology Royal Hospital for Children (Glasgow) / Rheumatology (Ward 3C)

(as a carer),

My grandson was on holiday with his other gran. When he came home he had what we were told was conjunctivitis. At the time I was ill myself so it was left to his other gran to get him to doctors. He was referred to Inverclyde after trying lots of different antibiotics. He saw the doctors in Inverclyde and was given several different eye drops. They eventually discharged him. He was also losing his hearing. Doctor told him that lots of deaf children went to school.

We, both me and his other gran, were getting more and more worried as nothing they were trying was helping. His aunt in England phoned a nearby private hospital, and got him an appointment there. The doctor there recognised he was a very ill young man. This doctor phoned the Queen Elizabeth University Hospital and he was seen very soon after.

The care he was given was second to none. The doctors were excellent, he has been turned outside in with all the tests he has had. He was eventually diagnosed with a vascular condition called Cogan’s Syndrome. The doctors in the children’s hospital would have liked to have seen him earlier. His eyes have some scarring at the back but it does not seem to have affected his sight. His hearing is bad but he still has it but has to use hearing aids. Though we are still worried about this. We feel that if his G.P. had referred him on when all the antibiotics were having no affect it may have helped his hearing more and if the eye department had done the same again it may have helped.

I am in no way saying Inverclyde is a bad hospital I myself had Ovarian Cancer when all this was going on and was treated excellently there after I had a bad experience after my first chemo. My grandson was not so lucky. He has to go up to Opthalmology and the doctor who discharged him could now not be nicer. On the whole I think that after we went to the Queen Elizabeth his treatment has been excellent but before that it was very bad. His GP no good at all and the doctor in Inverclyde should have known better.

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Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 4 years ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 09/05/2019 at 13:29
Published on Care Opinion at 13:29


picture of Coral McGowan

Dear CMK

What a very worrying time for you, your grandson and the rest of his family, particularly as you were also very poorly at the time. I'm sorry to hear of the concerns you all experienced.

You have mentioned you feel the eye department (and your GP) should have referred your Grandson for further investigation sooner than did happen. If you would like me to look into your case in respect of his early ophthalmology care, please can you send me further details at coral.brady@ggc.scot.nhs.uk.

Thank you for your positive comments regarding the services your Grandson received at the Royal Hospital for Children, we will make sure these are shared with the team who cared for him.

Thank you for taking the time to share your Grandson's story. We have found your feedback very helpful. I wish you well for your own continued health care as well as that of your Grandson.


Kindest regards

Coral Brady

Patient Services Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by CMK (a carer)

Thank you for your offer of help. The ophthalmology department have now since the were told about my grandsons illness been very good. I can’t praise the team in the Queen Elizabeth enough they have been excellent I am pleased this will be passed on as they deserve all the praise they can get.

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