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"Outstanding service. They saved my daughter's face"

About: Queen Victoria Hospital (East Grinstead)

From the second my 14y old daughter was referred from our local A&E in Guildford we received the best medical assistance. The immediate advice on the therapy to follow changed the trajectory of her recovery. She was second degree badly sunburned (entire face) and she is now out of danger of scarring.

My thank you to the amazing staff at the Pediatric Unit of the Queen Victoria Hospital. Professional, knowledgeable, kind, understanding, you are a role model. Thank you thank you thank you so much!

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Responses

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust 4 years ago
Nicolle Ferguson
Patient Experience Manager,
Queen Victoria Hospital NHS Foundation Trust
Submitted on 15/05/2019 at 10:27
Published on Care Opinion at 12:06


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Dear Carmela

Thank you for your kind expression of appreciation about the nursing and medical staff on Peanut ward. We are very pleased you found our staff compassionate and helpful. Such comments mean a great deal to staff as they strive to give quality care to all of our patients.

Once again that you for taking the time to share your experience and we wish your daughter all the very best.

Kind regards

Nicolle Ferguson

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