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Care Opinion

excellent

Story from nhs.uk

"excellent"

About: Cromer Hospital

Received excellent care & support from the minor injuries clinic last week. My only moan would be that although the cafe was open to purchase coffee from the machine, there was a lady cleaner Inside cleaning, the cleaner made me feel very uncomfortable & sighed on numerous occasions rather loudly. I also received a tut of this lady when I had made a slight mess with sugar. My visit was around 1830 can this. It be cleaned after MIU Shuta? Safes the inconvenience? Other that that what a lovely hospital.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 4 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 14/05/2019 at 15:49
Published on Care Opinion on 15/05/2019 at 11:39

Dear Patient

Thank you for your kind comments about the care you recently received from the Minor Injuries Unit at Cromer Hospital.

I have shared your feedback with the Matron regarding your experience in the cafe. The Matron has asked me to apologise on behalf of the entire team at Cromer. Norse, who manage this service, will deal with your feedback appropriately with the individual involved.

Thank you for bringing this to my attention and I hope you are recovering well.

With best wishes

Sarah, PALS Manager

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