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Very thoughtful and professional service in A & E

Story from nhs.uk

"Very thoughtful and professional service in A & E"

About: Tameside General Hospital

What I liked

I attended A&E with a head injury. The service was outstanding. The level of care was beyond what I would have expected. The nurses were considerate, caring and extremely professional. The Doctors were also extremely thoughtful. I could not have asked for better care.

What could be improved

Slightly disorganised when arranging for a CAT scan. The nurse was left to chase this up more than once. Whilst this was not an issue to me, I felt the communication back from the scanning department could be improved to assist the staff.

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Responses

Response from Tameside General Hospital 11 years ago
Tameside General Hospital

Submitted on 18/05/2012 at 12:54
Published on nhs.uk on 19/05/2012 at 04:00

I am so please you felt the care at Tameside Hospital’s A&E Department was outstanding. I will certainly convey your kind comments to the staff concerned. We will also look into the issue you raise about communication between our A&E and the scan department, I hope you are much recovered.

Kind regards

Philip Dylak

DIRECTOR OF NURSING

“Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact Philip Dylak, Director of Nursing at philip.dylak@tgh.nhs.uk.

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