Medical and clerical staff excellent. Absolutely no complaints.
However, having parking ticket problems (faulty machine) I was directed to the Security dept. in the basement where I politely asked 2 men in the office for help..
Both, in uniform, were sitting down doing nothing , one eating toast who said "there's no one here to help and you'll just have to wait.
Someone might be dying and all you want is to leave the car park".
I then asked politely how long they thought that might be. One answered beligerantly "how do I know" .Fortunately at that point a very kind man came in after I had asked who was in charge, told me what to do and the problem was solved.The man sitting down eating toast continued to mumble about people dying and that I only wanted to get out of the carpark
I am big enough to take this but I am also VERY alarmed at the quality of persons in that office.
This is hospital SECURITY for goodness sake..something that is increasingly important as time goes by. If there was a real emergency then these men who have access to the hospital may well obstruct vital actions resulting in a catastrophe.
I
DO HOPE the hospital will immediately review it's employment requirements regarding Security BEFORE such an event occurs.
"Security at the hospital"
About: St Georges at Queen Mary's Hospital / Audiology St Georges at Queen Mary's Hospital Audiology SW15 5PN
Posted via nhs.uk
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