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"Security at the hospital"

About: St Georges at Queen Mary's Hospital / Audiology

Medical and clerical staff excellent. Absolutely no complaints.

However, having parking ticket problems (faulty machine) I was directed to the Security dept. in the basement where I politely asked 2 men in the office for help..

Both, in uniform, were sitting down doing nothing , one eating toast who said "there's no one here to help and you'll just have to wait.

Someone might be dying and all you want is to leave the car park".

I then asked politely how long they thought that might be. One answered beligerantly "how do I know" .Fortunately at that point a very kind man came in after I had asked who was in charge, told me what to do and the problem was solved.The man sitting down eating toast continued to mumble about people dying and that I only wanted to get out of the carpark

I am big enough to take this but I am also VERY alarmed at the quality of persons in that office.

This is hospital SECURITY for goodness sake..something that is increasingly important as time goes by. If there was a real emergency then these men who have access to the hospital may well obstruct vital actions resulting in a catastrophe.

I

DO HOPE the hospital will immediately review it's employment requirements regarding Security BEFORE such an event occurs.

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Responses

Response from St Georges at Queen Mary's Hospital 4 years ago
St Georges at Queen Mary's Hospital
Submitted on 03/05/2019 at 10:40
Published on nhs.uk at 12:06


Dear Sir/Madam,

Thank you for your comments on your experience during your attendance to Queen Mary's Audiology Department. We are pleased that you found your medical care and staff helpful.

I am sorry to read that on this occasion you had experienced poor communication from the Trust's car park staff.

As a trust, your views and feedback are valuable as this assists us to review and make improvements to our services.

Your comments will be sent onto the Managers of the service but should you wish to discuss your concerns in more detail, our Patient Advice and Liaison Service (PALS) is available to look into your matter of dissatisfaction further. PALS is available on 020 8725 2453 or by e-mail on pals@stgeorges.nhs.uk.

Thank you again for taking the time to share your comments.

Yours sincerely,

Elaine Bucknor

Patient Advice and Liaison Service Manager

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