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"Cursory examination from dismissive staff."

About: Basingstoke and North Hampshire Hospital / Trauma and orthopaedics

Having had osteoarthritis in my knees for some years, I recently experienced a sudden worsening in my right knee and a feeling of instability.

I was referred to the MSK team at the hospital by my GP.

Whilst trying to explain to the doctor what my problem was, he informed me that I was wrong, that I only had minor OA changes in my left knee as shown by an X-ray in 2007.

I explained that I had had arthroscopic lavage and debridement in both my knees in 2007 in Basingstoke Hospital and that I had been told there were serious cartilage changes in my right knee.

The doctor behaved as though I was delusional and reiterated that there was nothing wrong with my knees, despite the fact that I clearly have arthroscopy scars on both knees.

Following a cursory and painful examination of my knees, he said I just need some physiotherapy.

I do not feel I was taken seriously or had a suitable explanation of why I have suddenly gone from being able to walk a few miles each day in reasonable comfort to not being able to walk across the room.

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Responses

Response from Basingstoke and North Hampshire Hospital 4 years ago
Basingstoke and North Hampshire Hospital
Submitted on 02/05/2019 at 15:04
Published on nhs.uk at 16:06


Thank you for talking the time to comment about your experience. I am sorry to hear that you found the examination cursory and the staff to be dismissive; this is not the high standard that we aim to provide. I will share your comments with the teams who I know will be disappointed to hear this was your experience. They would really value the opportunity to speak with you to see how they help resolve the issues for you and to make sure no other patient is affected in the same way. If you wish provide further information that will allow us to look into this in more detail for you please contact our customer care teams on either 01256 486766 or via email at customercare@hhft.nhs.uk.

Alex Whitfield, Chief Executive

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