"Experience at the Fracture clinic"

I brought a friend to the clinic Wednesday 17th May.

Appointment time 10:15.

We arrived a bit early.

The person I brought was 100 years old.

10:30 an announcement was made that the delay for her named consultant would be 1 hour not 30 minutes as displayed on the board.

At 11:30 (15 mins following the 1 hour delay) I asked at the desk if she could be seen by someone as it was a very long wait for someone of that age.

They very kindly obliged and she saw a consultant almost immediately.

My concern is that the waiting room was so full of people, very noisy and chaotic it was not a good atmosphere.

TV on too.

When names were called by nursing staff it was almost impossible to hear the names.

Some staff spoke quietly too .Suggestion - an electronic board which displays the name of the person who next (like in GP's waiting rooms)

I had to listen carefully each time someone appeared with a handful of files.

Surely in this day and age we could manage the system better by an electronic visual board.

My other request is - could a flag be raised for anyone who is elderly or very young to be prioritised when there is a long delay without having to ask. In the box below I've ticked Orthopaedics but I am talking about the Fracture Clinic.