"Repeat Prescription"

Since the merger of this practice, the service has dropped dramatically and one is left with disappointment and great dissatisfaction. In March, my wife dropped a repeat prescription in the box at the surgery 5 days before her medication ran out. On the 6th day after, she went to collect it, only to be told that its not available as yet for collection as its still in the doctor's room. Absolute disappointment as she had no medication to use and was told to come back the day after. On Friday 26/04/2019, again my wife dropped her repeat prescription in the box at the surgery. Today 30/04/2019 she went to collect it only to be told that its still in the doctor's office and can you come back tomorrow!!. This is simply not good enough and the delay in providing the signed prescription on time can be a matter of life or death. It would appear now that repeat prescriptions will need to be submitted almost 2 weeks prior in order for it to be available on time for collection. Prior to the merger, this Surgery was GOOD! Now it would appear that no one cares at all. Trying to log on OnLine to request the repeat prescription is a non starter as the website is not even working - prior to the merger, this worked pretty well, not its DEAD!. I popped into the surgery recently to ask why I can't log in to the site to request my own repeat prescription and was told I have to fill out another form which the reception staff gave me. Have I not gone to the surgery I would have never known about these changes. My family and I have been with this surgery for more than 20 years and the situation here is simply not good enough. This is not acceptable and I can only foresee chaos, resentment and disappointment in the future. Can someone in AUTHORITY rectify this issue as soon as possible please.