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"Clinic Waiting Times"

About: King's Mill Hospital

I attended the Macular degeneration clinic today with 95 year old mum. Her appointment was at 2.00 p.m. we arrived home at 6.00 p.m..

The first part of her appointment is a vision test which takes 5-10 minutes. The 2nd part of her appointment is an eye scan which takes around 10-15 minutes (there is only 1 eye scanner which is ridiculous). The 3rd part is the doctor making the decision as to whether an eye injection is required. If one is needed you have another long wait. Eventually the injection was given and we were able to make our way home. We are an ageing population and the waiting times are going to get longer so action is needed so this problem doesn't get any worse. Old people don't deserve this. I personally live 50 miles away so my day is considerably longer. I have a sister who lives closer but she has a disabled hubby who she can't leave for more than an hour. The staff are marvellous and I feel sorry for them having to apologise all the time for keeping one waiting. It must be very stressful for them

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Responses

Response from Robin Smith, Deputy Head of Communications, Sherwood Forest Hospitals NHS Foundation Trust 4 years ago
Robin Smith
Deputy Head of Communications,
Sherwood Forest Hospitals NHS Foundation Trust
Submitted on 07/02/2020 at 12:20
Published on Care Opinion at 12:20


Thank you for taking the time to provide your feedback and we apologise for the late response. I am very sorry to hear of your experience. In order to investigate and hopefully help to resolve your concerns, I would be grateful if you could please contact the Patient Experience Team on 01623 672222 or email sfh-tr.pet@nhs.net as soon as you are able. The Patient Experience Office is open Monday to Friday, 9am to 5pm.

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