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"Couldn't have done more"

About: Russells Hall Hospital / Accident and emergency

I would like to pass on my thanks to the staff at Russell's Hall hospital who looked after my 16 year old son who had a head injury as a result of playing sport.

The A@E department was so well organised and very helpful, we were seen very quickly by the nurse and s doctor was bought in.

After confirming not a major head injury we were quickly bought into a cubicle where again a full check over was done and agreed a facial x-ray and observations was the course of action. due to my son's age and still being st school we were moved to children A&E as they felt that was better for him while they wait for a s room. We were moved to B5 and my son had his own room the staff were lovely so helpful.couldnt be more helpful and care was first class.

massive thank you to everyone

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Responses

Response from Russells Hall Hospital 4 years ago
Russells Hall Hospital
Submitted on 01/05/2019 at 14:39
Published on nhs.uk at 15:06


Thank you for taking the time to share your feedback about your experience in the Emergency Department at Russells Hall Hospital following your son’s head injury.

We cannot thank you enough for such kind words and appreciation for the service delivered. It is wonderful to hear that you describe the Accident and Emergency department as organised and helpful. We have passed on your lovely comments to the staff mentioned who will be pleased to learn of them.

We hope your son has a speedy recovery!

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