"Care for a broken wrist"

I was seen by the triage nurse after about 30 minutes, then by a doctor, a radiographer for an x-ray, the doctor again, and finally a technician for a plaster cast. Without exception everyone was friendly, helpful and efficient, and explained what they were doing clearly and concisely. I was able to leave around three and a half hours after arriving, with a clear diagnosis, treatment, and promise of a follow-up telephone consultation, which in the event came within 12 hours of me leaving A&E. I know the system is under huge strain but I received excellent treatment from caring staff. Thank you for your hard work under difficult circumstances.

I have had several minor broken bones over the last 20 years and this is the first time I have had an E consultation as follow-up. In my situation, with a small broken bone in my hand, and no complications, this made the whole process quicker and more efficient, for me and I presume also for the medical professionals.

 One suggestion for improvement: there was an electronic board in A&E waiting, with information about the current number of patients, and wait times. It would be very useful if this information could be posted live on the hospital website so that people with broken bones for example, which require A&E attention but could potentially wait a few hours, could choose whether to come in the middle of the night or the following morning for example.