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"Not good if you have multiple health conditions"

About: Leeds and York Partnership NHS Foundation Trust

I was told that if I was unhappy with the community mental health team I was allocated to I should change GP practise. In the past something went wrong, I complained, my complaint was upheld, but I still do not want to be treated by the staff involved.

This is so short sighted, the CMHT is new, my GP practise has a longer more established relationship with me. Why does rigidity over CMHT allocation trump my established relationships with my GP? If staff were less conceited they would see how short sighted changing GP is. My GP manages several of my chronic health conditions, over time they have come to understand my medication, and my specialists. I am treated in Shefield, London and Leeds, will a new GP be able to offer the same?

For a while I considered changing GP surgery, and I rang the 4 surgeries closestest to were I live. They could not tell me what CMHT they sent patients to.

I contacted PALs who told me that they did not have that information and I should call the SPA number. I explained what information i needed and that PALs told me to call. I was told to wait for a call back.

4 hours later someone called me back asked if I wanted to kill myself, or if I was hearing voices and told me I was not in crisis so they would be terminating the call.

Today I went to my GP in tears and he agreed that changing GP is not the solution, and suggested I complete a funding request for out of area treatment.

Staff should not be putting the onus of getting treatment on the patient changing GP, but if they do it should be easy to find out what GP surgeries a CMHT covers.

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Responses

Response from Linda Rose, Head of Nursing and Patient Experience, Nursing Professions and Quality, Leeds and York Partnership NHS Trust 4 years ago
Linda Rose
Head of Nursing and Patient Experience, Nursing Professions and Quality,
Leeds and York Partnership NHS Trust
Submitted on 09/05/2019 at 11:57
Published on Care Opinion at 11:57


picture of Linda Rose

Hi

I am really sorry to read about your recent distressing experience and I apologise for this.

I know that a lot of changes have happened in the community following the work done on Community Redesign. This has included changes in relation to which GP services are aligned to Consultant psychiatrists. We do accept that this can feel unsettling for people using the services, but acknowledge the importance of supporting people with the changes so that they take place as smoothly and safely as possible.

I have spoken to the Implementation Lead for the Leeds and York Partnerships Foundation NHS Trust Community Redesign Project. She would be really interested in hearing from you directly so that you can explain your story in more detail and be supported to achieve a positive outcome that works for you, without the obvious disruption around changing your GP.

Could you please make contact with her through the PALS team on 08000525790 or email palslypft@nhs.net

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