"Making an appointment should not be this hard"

The system to book sexual health / contraception appointments is ridiculous. This morning I had tried to call since 8:30am only to be told the line was too busy and hung up on. When I eventually joined the queue at 11:15am today, I ended up waiting in the queue for over 25mins before connecting. When I tried to book I was told there were no more appointments in my area and that if I want an appointment for Thursday, I have to phone back tomorrow and go through the whole process again. 

This is ridiculous. Average, working people cannot afford to spend hours on the phone calling and trying to get an appointment. No wonder STIs spread and there’s babies popping out when you can’t get an appointment to be checked or to get the contraception you need. It’s completely unacceptable, and I feel bad for those having to answer the phone calls. I now have to try and phone tomorrow, go through this whole process again and see if I can get an appointment for Thursday. There must be a way to streamline this and make it better for not only us as patients, but those working too. Making a simple appointment to get contraception fitted should not be this hard, someone who is less stubborn may give up.