"Simply Awful nobody cared about my partner at all,..."

About: Royal Lancaster Infirmary

What I liked

Some of the nurses actually cared

What could be improved

My partner was in the department for the second time in 2 days. She wasn't well enough to be sent home. But guess what she was she is now bed ridden and very ill and now cannot moves because of of feeling dizzy and constantly vomiting. I am disgusted at the way she was treated on the a and e ward. she had a low hart rate at 35 bpm and low blood pressure had some really strong diamorphine and oxygen to help her breathe and the doctors told her to go home. i am following up a proper complaints procedure as this style of treatment is simply not good enough!!!

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Response from Royal Lancaster Infirmary

Thank you for bringing this matter to our attention. We are sorry to receive your comments about your partner's treatment in the Emergency Department and that parts of our service did not meet your expectations. A copy of your comments will be passed onto relevant staff including the Director of Nursing and the Medical Director. As you will appreciate we only have minimal details regarding your partner's care from these comments, we would welcome the opportunity to discuss your concerns in further detail.

We take all comments about our services seriously and we would like to investigate this matter further. We would therefore be grateful if you could please contact our Customer Service Manager so that we can discuss your concerns in greater detail. They can be contacted via our Patient Advice and Liaison Service (PALS) on 01539 795 497.

Should you wish to make a complaint then you can do so by writing to our Chief Executive at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG. The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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