"How do we get support?"

About: Lanarkshire Community Services / Dietetics and Nutrition Lanarkshire Community Services Dietetics and Nutrition

Posted by Worried-Mum (as a parent/guardian), 4 years ago

I feel that my daughter has been so let down by the system I no longer know where to go or what to do to get her help.
She was diagnosed with anorexia several years ago and got support from CAMHS. She was transferred to adult services and has had so many psychiatrists i have lost count. or a short time she saw a dietitian but this was stopped as she was no longer seeing a CPN, although she was still under the psychiatrist.

She was supposed to have been referred to psychology and this has been promised 3 or 4 times but has never happened. She was referred back to a dietitian who told my daughter that they can't work with her until she has a psychologist.

In the meantime my daughter is barely eating and now has a BMI of around 17.5. She phoned the psychiatrist secretary who told her to phone psychology who said they've not had a referral and to phone the psychiatrist back!! They are now saying they need to speak to psychiatrist and will call her back. Her anxiety is through the roof and she's getting no support. We tried to go private to a hypnotherapist but she's not any better. I don't know what to do to get her support??

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Responses

Dr Gary Tanner

Director of Psychological Services,

NHS Lanarkshire

Submitted on 25/04/2019 at 14:53

Published on Care Opinion at 15:13

Dear Worried-Mum,
I am sorry to hear about the difficulties your daughter has experienced in being referred to Psychological Services.
I would be grateful if you would contact me to give me more details, and I can look into this further. My office number is 01698 366930 and, if I am not available, please leave your number with my secretary and I will return your call.
Kind regards
Gary

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Dr Gary Tanner

Director of Psychological Services,

NHS Lanarkshire

Submitted on 25/04/2019 at 16:48

Published on Care Opinion at 17:01

Dear Worried-Mum
Thank you for calling to give me more details about the problems that your daughter has had in accessing Psychological Services, and the Dietetics Service. I have been able to review her recent contact with Psychiatry, and have contacted the Consultant Psychologist in your daughter's locality. I've also contacted the Head of Dietetics.
As agreed on the phone, I will contact you with further information by the start of next week.
Kind regards
Gary

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Update posted by Worried-Mum (a parent/guardian) 4 years ago

And still we wait... So.....following my post on here 2 months ago Dr Gary Tanner got in touch and I was told my daughter would get to see someone in the mental health team. Eventually after 3 phone calls and chasing up she got an appointment. Ti be told they would take her case back to the MDT meeting...........and they would appoint a CPN.....I do not feel that this is what she needs, she needs psychological input. They also said to make a GP appointment and get bloods done and a general health check and to get GP to refer to dietitian. Made an appointment on to get bloods done.....an hour before the appointment the surgery phoned....we have a referral here from MHT requesting bloods, GP says they should have given her forms and sent her to Douglas St spoke to GP who said OK let her come but really they should not have sent her back to GP!! I have no idea what is going to happen. She now has an appt with CPN - I feel she doesn't need a CPN she needs a psychologist. In the past, CPN''s have just given her a workbook to fill out. Appts last 10 mins.....is this help? I feel let down by the system. My daughter is crying out for help and it's just not there. Would go private but where do you find a private psychologist???

Tricia Rhodie

Service Manager, Community Mental Health,

South Health & Social Care Partnership

Submitted on 01/07/2019 at 16:53

Published on Care Opinion on 02/07/2019 at 09:13

Dear Worried-Mum,

I am sorry that you feel disappointed with the service offered to your daughter to date and that you feel your let down by the system. This would never be our intention and as service manager I aim to explore some of the issues you have raised.

It may however be more appropriate to have a face to face discussion with you and your daughter in order to progress any concerns and find a resolution. I would like to arrange this with the Senior Charge Nurse for the team on her return from leave next week. If you and your daughter are agreeable to this please call me on 01698 723188 and I will make arrangements.
If I'm not in the office please leave your contact number with my secretary and I will return your call at the earliest opportunity.
I look forward to hearing from you.

Best wishes,
Tricia Rhodie
Service Manager
Community Mental Health
South Lanarkshire Health and Social Care Partnership

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Tricia Rhodie

Service Manager, Community Mental Health,

South Health & Social Care Partnership

Submitted on 02/07/2019 at 12:14

Published on Care Opinion at 12:38

Dear Worried-Mum
Thank you for taking the time to call me today. It was really helpful to hear what you had to say and as discussed, I will contact others involved and telephone you early next week with a planned meeting date.Again I apologise for any distress caused to you and your daughter and hope to have a positive outcome for you both going forward
Best wishes,
Tricia

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Update posted by Worried-Mum (a parent/guardian) 4 years ago

Thank you for your time today. I look forward to hearing from you next week and to hopefully getting the right support quickly for my daughter. Thanks again

Tricia Rhodie

Service Manager, Community Mental Health,

South Health & Social Care Partnership

Submitted on 02/07/2019 at 14:24

Published on Care Opinion at 14:31

Dear Worried -Mum
I totally appreciate your concerns and aim to take this forward at the earliest opportunity. I will of course be in touch
Kind Regards
Tricia

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