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"ENT"

About: Leeds General Infirmary / Ear, Nose and Throat

I was sent to Ent at the LGI for nasal polyps retuning and very loud buzzing in the ears which is caused by the polyps. I saw a consultant who seemed to just wanted to see people quickly and get them out. He gave me some strong steroids to take and nasal spray then sighed me off.

I had to take a piece of paper to the doctor to do a prescription for but all in all it took 2 to 3 weeks to get as they could not read his writing and having problems getting hold of him to see what it was and the dosage. Now I have been re offered to Ent again for the same problem so I have to start again which is 15-18 weeks wait. I checked with the GP surgery and they sent it off the end of January 2019. they have not heard anything so they gave me a telephone number to ring where you hold on to talk to someone for hours at our expense.

ENT should not of discharged me as it is a recurring problem what to do.......

as I am in pain and it feels like I have red hot pokers in my ears.......

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Responses

Response from Tracy Richardson, Patient, Carer and Public Involvement Officer, Leeds Teaching Hospitals NHS Trust 3 years ago
Tracy Richardson
Patient, Carer and Public Involvement Officer,
Leeds Teaching Hospitals NHS Trust
Submitted on 10/07/2020 at 13:45
Published on Care Opinion at 13:45


Thank you for taking the time to write to us.

I am very sorry to read that you felt your first visit to our ENT Department was not a positive experience.

We would appreciate it if you contacted our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net if you wish to discuss this issue further.

Kind regards

Rosie

Senior Nurse

Patient Experience

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