"MRI scan"

Dear Norman,

Thank you for taking the time to give us such positive feedback about your MRI scan which took place at Eastbourne District General Hospital during the Easter weekend; we very much appreciate your kind words. We also hope you have had, or will shortly receive, the results of the MRI scan, and that they are positive with any further investigations or treatment being organised as necessary.

The Trust works hard to provide a high standard of care to all patients, and we are delighted to read this was recent experience. We recognise that undergoing a procedure such as an MRI scan can be rather daunting for some patients, and so it is reassuring for us to read that staff were caring and compassionate in their duty of care to you as this was no doubt a source of great comfort and assurance.

We will ensure your kind comments are shared with staff, so that they can see how much you valued and appreciated the care they provided. We wish you all the very best for good health and well-being, now and in the future.