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"Amazing care in Children’s A and E"

About: City Hospital / Accident and emergency

My daughter attended the children’s a and e today with a broken arm. The care and attention she received from all staff was absolutely amazing. She was spoken to as soon as we entered the children’s area and was asked if she was in any pain and was quickly given some pain relief and had everything that was going to happen explained to her by the most kind and caring nurse. My daughter is generally afraid of doctors, nurses anything medical related but because of the staff she was put at ease and smiled the whole way through her experience. When she was having her cast put on the nurse was talking and distracting her making it an enjoyable experience. So thank you to all that cared for my daughter today especially the lovely nurse that made her feel so at ease in an unfamiliar environment.

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Responses

Response from Sandwell and West Birmingham Hospitals NHS Trust 4 years ago
Sandwell and West Birmingham Hospitals NHS Trust
Submitted on 24/05/2019 at 16:31
Published on Care Opinion at 16:31


I'm very pleased to hear your daughter was put at such ease by our staff, in what was no doubt a very scary time for her. Thank you very much for taking the time to let us know, I will pass on your comments to the department. With kind regards, Toby Lewis, Chief Executive.

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