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The Patients Portal

Posted By Jane Austin

"The Patients Portal"

About: Wycombe Hospital

(as the patient),

I have been trying to access the Buckinghamshire Patients' portal again since early March 2019. I registered the first time I accessed the site and made an appointment at Wycombe Hospital. I was sent an email on the next day, March 2019 asking me to confirm my email. The link in the email reports that there is an error. I have tried it several  times and therefore I have no access my account. I have reported this but I get no response. If Wycombe Hospital communicates with me via this registration I will not get the message. No doubt this system is supposed to make communication easy but for me it does not.   You can regard this message as a complaint and yes I need help to resolve this matter. Thank you.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 5 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 23/04/2019 at 11:34
Published on Care Opinion on 24/04/2019 at 10:39

Dear Ms Austin

Thank you for taking the time to leave your comments on this website.

I am sorry to read of the problems you have experienced whilst trying to access the patient portal.

I have noted that you wish this matter to be dealt with as a formal complaint and I would be very grateful if you could contact the Patient Advice & Liaison Service (PALS) on 01296 316042 to talk about your specific experience, and initiate the complaints process. Please let the team know you are contacting them to make a complaint. it may be that they are able to resolve your portal access problem however, this would not mean that your complaint could not still be made.

In the meantime I have shared your comments with the access manager for his initial response and will report back here with any comments he has.

Kind regards

Anthony Banton

bht.pals@nhs.net

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Response from Buckinghamshire Healthcare NHS Trust 5 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 23/04/2019 at 15:33
Published on Care Opinion on 24/04/2019 at 10:39

Dear Ms Austin

Further to my earlier message I can now confirm that I have had a response from our own access manager. He has responded to say that the portal of which you speak does not belong to us as we do not operate such a portal.

I have personally tried to deduce what portal you may be referring to but I cannot be sure with the information I have so far.

I understand that you wish this matter to be dealt with as a formal complaint and I would be very grateful if you could contact the Patient Advice & Liaison Service (PALS) on 01296 316042. the PALS will take more details from you and determine which portal you are having trouble with and discuss the best ways to help you. Alternatively if you can tell me the name and web address of your portal I may be able to help further.

Kind regards

Anthony Banton

bht.pals@nhs.net

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