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Non-existent appointment

Posted By LN42

"Non-existent appointment"

About: Western General Hospital / General Medicine

(as a relative),

Took my Mum for an outpatient appointment this morning at the Western General only to find the clinic wasn’t even running today. The appointment letter said 19 April at 10. 30 but everything was shut when we got there and no one could offer us an explanation. What makes this more annoying and distressing is that this was a follow up appt after a diagnostic CT scan and my Mum was understandably anxious about the outcome.

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Responses

Response from Catriona Rostron, Associate Nurse Director, Western General Hospital, NHS Lothian 5 years ago
Catriona Rostron
Associate Nurse Director, Western General Hospital,
NHS Lothian

Submitted on 23/04/2019 at 14:26
Published on Care Opinion at 16:12

Dear LN42

I sincerely apologise that this was the case. Can you please contact the Patient Experience Team on 0131 465 5658, so that we can ensure your mother is seen in the near future.

Many thanks

Catriona Rostron

Associate Nurse Director

Western General Hospital

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