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Tired, disappointed and still in pain

Posted By GagaMac

"Tired, disappointed and still in pain"

About: Royal Infirmary of Edinburgh at Little France / General Surgery Royal Infirmary of Edinburgh at Little France / Surgical Observation Unit

(as the patient),

Appointment with Consultant at 12 midday. Arrived at 11: 50am. Received no info, had BP, pulse and my temperature checked about half an hour after arrival. Heard nothing till 2: 30, vague stuff about consultant busy with a couple of patients. Then told at 3: 30 vaguely that he was in a& e. Walked out at 4: 30 asked them to write when guaranteed appointment is available. Hadn't eaten all day. Was tired, disappoint and still in pain.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 4 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 01/05/2019 at 09:59
Published on Care Opinion at 10:35

Dear GagaMac

Thank you very much for sharing your feedback with us following your appointment at the Royal Infirmary of Edinburgh. I am sorry that the appointment did not smoothly for you and resulted in you walking out.

I would be happy to look into this for you but would need a little more detail from you and grateful if you can please get in touch with the Patient Experience Team:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

I hope that we can help.

Kind regards

Jeannette

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