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Care Opinion

waiting for transport

Story from nhs.uk

"waiting for transport"

About: Northern General Hospital

my mum is 90 year old and after a fall in her care home she fractured 2bones in foot had to go to fracture clinic after her appointment we waited 5 hours for transport back in the end I had to phone a friend to pick us up with a struggle as she had a boot on .she also has Alzheimer's not had anything to eat since her breakfast ,I could not leave her or she will panic ,I can't belief that there was no transport available for her .

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Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 4 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 21/05/2019 at 12:13
Published on Care Opinion at 12:13

Thank you for leaving feedback and we are extremely sorry that this occurred. Your feedback will be shared with the appropriate staff. However if you would like us to look into this in further detail please do not hesitate to contact our Patient Services Team to provide more detail. You can do this either by calling them on 0114 271 2400 or by email at pst@sth.nhs.uk

with thanks and best wishes

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