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"Excellent care"

About: Stepping Hill Hospital / Urology

I was admitted to Ward D5 after having had prostate surgery. It was a single sex mini ward with only 4 beds. I can only say that the staff were lovely, kind, considerate and helpful. They were friendly and happy to talk to you, although obviously not at the expense of their duties! They were clearly a team that got on with each other too as could be witnessed by the conversations when they were making beds for instance. I, personally, kept making a bloody mess of my bed but staff changed it quite readily. The food was remarkably good. The main evening meal was selected from various ingredients earlier in the day and arrived, still hot, at meal time with all the selected items. Considering that there had been a choice of 4 or 5 items on the plate, it must have been a very labour intensive and well organised system to create hundreds of meals in this way. Nobody really wants to go into hospital but my experience was first class.

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Responses

Response from Kathryn Glass, Stockport NHS Foundation Trust 5 years ago
Kathryn Glass
Stockport NHS Foundation Trust
Submitted on 18/04/2019 at 11:52
Published on Care Opinion at 12:38


picture of Kathryn Glass

Thank you for taking the time to leave your feedback from your recent experience with us, please see below responses from both the Ward team and Catering team. Our Trust is proud of the multi disciplinary team that works hard to provide our high standard consistent patient experience for all:

Surgical feed back:

Thank you so much for your kind feedback following your recent stay with us on D5. We hope you are recovering well from your surgery and will ensure your comments are passed to the relevant teams.

Catering team feed back:

Thank you for taking time and effort to let us know your thoughts regarding the service we provide, I will feed back to all the staff.

Regards Duncan.


Best Wishes
Kathryn Glass
Quality support/Patient Experience Practitioner
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