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1 hour waiting time

Story from nhs.uk

"1 hour waiting time"

I had booked an appointment to remove my coil. The reception staff didn’t tell me that the clinic was overrunning and I had to wait an hour for my appointment! Would have given this place a 1 star were it not for the nurses who saw me. They were great - calm, reassuring and professional. They answered all my questions and made me feel comfortable.

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Responses

Response from Mortimer Market Centre 5 years ago
Mortimer Market Centre

Submitted on 17/04/2019 at 10:12
Published on nhs.uk at 11:06

We are sorry for your experience. I’m pleased our nursing staff made you feel comfortable and reassured you but you shouldn’t have to wait so long. We are working on reducing waiting times. If you want to speak with me you can email me on kevin.mcpeake@nhs.net. I hope this hasn’t put you off using our services in the future.

Kevin McPeake

Service Manager

Mortimer Market Centre

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