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Better communication needed

Story from nhs.uk

"Better communication needed"

About: Royal Berkshire Hospital / General surgery

I attended the adult day surgery unit yesterday morning. The check-in process was smooth and I was quickly shown to my bed. The ward itself was spotless. While waiting to go into surgery it did feel like a conveyor-belt of staff coming over for various things. No-one really introduced themselves as a point of contact nor gave much information of what was going to happen next. After the surgery once returning to the ADSU ward and having a drink it was pretty much the same; no communication of how long I was expected to rest there, nor did anyone come back to check the wound itself at any point. The staff I spoke to were all professional and efficient, I just feel like the ward staff should have a bit better communication with whats going on and what is going to happen next, it was my first ever hospital visit so very daunting as it was.

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Responses

Response from Royal Berkshire Hospital 5 years ago
Royal Berkshire Hospital

Submitted on 18/04/2019 at 11:14
Published on nhs.uk at 12:06

Thank you for taking the time to post feedback on the NHS Website. We are sorry that your experience was not completely satisfactory and Matron will share this with the teams involved. It is very important to us that our patients are kept well informed and know who is caring from them, and we advocate the ‘hello my name is…’ campaign across our Trust. We are aware that on occasions there are changes to the lists and that timings of planned surgery are not always easy to predict; however, all our patients deserve to be kept informed of what’s happening with their care. The matron for ADSU will ensure this is discussed with all of the nurses to help us improve our communication. Without your feedback it can be difficult to know how it feels to be a patient in our hospital, so again thank you for writing a review.

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