"Gastroscopy procedure at New Victoria Hospital"

I was an extremely nervous patient, having had a gastroscopy performed many years before, at another hospital, which was like being physically held down and tortured. When I arrived at the unit a nurse came for me and was most pleasant and smiling as were all the staff. I was being heavily sedated and the anaesthetist explained what was going to happen as did the doctor and when it came my turn, although still nervous, I was spoken to by a very kindly anaesthetist and theatre nurse and don't remember another thing until I awoke to be greeted by yet more lovely staff.

I have been left with a lasting memory of a very professional unit with the lovely "human touch". They were the very best!