"Difficult time made pleasant at Heartlands Hospital"

About: Heartlands Hospital / Gynaecology

(as the patient),

All the staff and nurses were very polite and caring. All or most needs are met with prompt attention. Doctors and theatre went well. Can't help feeling that systems can hold up the supply of certain items e.g. tablets prescribed in terms of timing. Otherwise made a difficult time very pleasant.

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Response from Simon Jarvis, Head of Patient Engagement, Heart Of England NHS Foundation Trust

picture of Simon Jarvis

Thank you for your feedback and I am pleased that, overall, you had a good experience. We are working hard to reduce delays for all our patients and will continue to focus on this as a key priority.

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