"Some good new GP's"

There were some highly experienced GP's who had excellent people skills but they have retired. Alas if a couple of the old brigade have next to zero people skills. The reception like many others is poorly managed and occasionally the receptionist can be rather condescending - but not all!. The office manager in their infinite wisdom has decided to allocate the vast proportion of appointments to people who are able to queue up at 8:30 (the surgery opens at 8:40). This is why people who are trying to book on the phone will struggle to get an appointment - especially the elderly and frail who will not be able to queue up! In the past I recall trying to call up the surgery whilst stood in reception, only to be welcomed with an engaged tone. There was no-one on the phone so clearly, the handle was off the phone (by accident or design). Whilst the review is in general pretty negative, there are a couple of newer GP's who are absolute stars. I pray and hope they don't regress to the standards (or lack off) of one of the 'experienced' incumbents.