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Fantastic Care and Treatment

Story from nhs.uk

"Fantastic Care and Treatment"

About: Royal Blackburn Hospital

I sustained a nasty head injury.

The ambulance staff were great as were the staff in A&E.

Although it was extremely busy and I had a long wait, I cannot fault the hard work, dedication and care of the staff in A&E.

On the following day I had to return to have my head stitched by Maxillofacial specialists (had approx. 35 stitches).

They did a fantastic job - really kind and reassuring with a brilliant result at the end.

Many thanks to all the highly professional and hard working staff who looked after me.

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 15/04/2019 at 10:18
Published on nhs.uk at 11:07

Thank you for taking the time to tell us about your recent visit to the Emergency Department and Maxillofacial Department at Royal Blackburn Teaching Hospital following a head injury.

It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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