"Out of Hours Service at Kings Mill."

I took my wife to the out of hours service on Saturday  she was seen very quickly and was  X rayed and  bloods taken within 30mins of being booked in. After the initial assessment by a nurse transferred to the Emergency (A+E) dept. The staff of A+E then attended to my wife.

Every person that dealt with her were first class and professional. and she was reassured and told if her condition did not improve over the  weekend she should return for further assessment, I was very impressed with all the members of staff that treated her, everyone showed compassion and patience.

The only negative element of the treatment was the discharge after all the checks had taken place. After the Doctor had reassured my wife and told her she should go home and rest, she said someone would take out the cannula and she could go home. 

I suspect that she had been forgotten because we had to approach the reception two hours later to remind them that we wanted to go home and within seconds the cannula was removed  and we were able to leave the hospital.

Can I suggest that it might be sensible for a "floating" member of staff should be asking any people in the waiting area if they were OK and then they would be aware if someone was simply waiting to have a cannula removed.