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"Antenatal department and sonographer rudeness"

About: Airedale General Hospital / Maternity

Attended for my first antenatal scan on 5th April 2019 at 9 o'clock.. Arrived half an hour early friendly reception staff. Struggled to hold bladder prior to scan as sonographer was running 15 minutes late. Spoke to receptionist who was really polite and helpful and said she would ask the sonographer. Sonographer was asked and picked up my scan and screening card and then looked at me and proceeded to ignore the receptionist and walked away in opposite direction. Extremely rude and arrogant behaviour. An acknowledge was all that was needed or a basic response. Complete lack of communication skills and respect and care for patients. I can only commend the receptionist as she was sympathetic and friendly. This experience has put me off having my first baby at airedale hospital and i will start to look at my antenatal care elsewhere if basic communication is lacking or respect to patients how will my labour and delivery be managed.

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Responses

Response from Airedale General Hospital 5 years ago
Airedale General Hospital
Submitted on 15/04/2019 at 11:39
Published on nhs.uk at 12:06


We are pleased to hear that you found the reception staff in the X-ray department to be friendly, polite, sympathetic and helpful. Sadly you do raise concerns regarding the attitude and communication of the sonographer, which have caused you concern regarding continuing your antenatal care at Airedale hospital. We would like the opportunity to discuss this with you in greater detail, and would encourage you to contact our Patient Advice and Liaison Service (PALS) on 01535 294019.

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