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"The last few days of my elderly father's life in hospital"

About: Northwick Park Hospital / General Medicine

(as a relative),

We were surprised to see my father deteriorate so quickly in the hospital as he fought through delirium in his last  days. The doctors did not talk to us about treatment changes occurring before us, even though we were there and asking questions. It seemed only certain doctors were designated to talk to us (family). This was frustrating.

Then doctors used language that was bullying, pushing us to agree to treatment plans without explaining the situation. This made us feel defensive. We were trying to understand our father's situation, but instead the doctors wanted us to give up on him!

One nurse finally took the time to listen, explain, and listen some more. Karen was the best!

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 5 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 18/04/2019 at 12:50
Published on Care Opinion at 16:16


I am so sorry to read this. It is hard enough to lose your father without having difficult conversations with the people treating him. I am relieved to hear that Karen was able to support you.

Please contact our PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net as I would like to know who was involved in this sad situation. I am also wondering if it would be helpful for you to meet with someone at the hospital?

Please accept my sincere condolences and best wishes

Sue

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