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First class

Story from nhs.uk

"First class"

About: Wansbeck Hospital / Trauma and orthopaedics

I was admitted to ward 15 on 11/3/19 (day unit) for elective total hip replacement then following surgery transferred to ward 10. I was only admitted for 2 days but was made to feel calm and relaxed . From consultants to nurses physio and OT and domestic staff I could not fault them your every need attended to and they are a credit to the trust lovely warm friendly staff allaying any worries you may have . I will have no hesitation in returning for further surgery in the future.

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Responses

Response from Wansbeck Hospital 5 years ago
Wansbeck Hospital

Submitted on 15/04/2019 at 10:38
Published on nhs.uk at 11:06

Dear Janelizzie,

First of all I do hope you are recovering well following your elective total hip replacement. I must also apologise for the delay in responding to your review, it only arrived with us on Saturday morning. I really appreciate the time you took out of your day to send us this note of thanks.

This morning I will share your kind review with the team on ward 15, they will be delighted to know they got everything right for you.

All the best,

Jan

Janice Hutchinson

Service improvement Lead

On behalf of Patient Experience

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