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Wonderful Seaford 2 Ward - Outpatient

Story from nhs.uk

"Wonderful Seaford 2 Ward - Outpatient"

About: Eastbourne District General Hospital

My mother was referred as an outpatient following an emergency admission to A&E over the weekend.

I was concerned as we were unclear about the reason for the visit, didn't have a set appointment time and that a lengthy wait would be a problem for my mother who is frail and has dementia.

I should not have worried.

From the security guy who helped get her a wheelchair half way through our walk from reception and the lady who pushed her to Seaford 2 as we also had a mobilise walker as well.

From the happy smily HCAs, Reception Staff and Nurses - nothing was to much trouble.

My mother's BP etc were taken immediately and in no time at all she was whisked off for blood tests and an ECG.

We were then seen by the doctor straightaway.

He treated my mother with kindness and respect even though she could not always hear or understand him.

He answered any questions thoroughly and I did not feel that we were being rushed in any way.

Shortly after the doctor returned with a new prescription, discharge notes not only for her doctor, but copies for the care home and me.

Blood test results had been received and we were free to go.

We arrived in the department at 9am and left at 10.20 am.

A thoroughly impressive performance and I felt quite humbled by the treatment we had received.

Not all visits are as smooth as this and although it could be argued that they should we do not live in an ideal world.

I therefore thought it was right to leave a wonderful review and thanks as we are always quick to leave negative feedback.

Thank you again.

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Responses

Response from Eastbourne District General Hospital 5 years ago
Eastbourne District General Hospital

Submitted on 15/04/2019 at 11:24
Published on nhs.uk at 12:06

Dear Frances,

Thank you for taking the time to leave us such lovely feedback following the recent appointment you attended with your mother on Seaford 2 Ward at Eastbourne District General Hospital; we very much appreciate it. First and foremost, we hope that your mother is feeling better now and that the symptoms she initially presented with have been successfully treated.

The Trust works hard to provide a high standard of care to all patients in a timely manner, and so we are delighted to read this was the experience you had with your mother. We are also assured by your comments that you and your mother were treated with the values of kindness, compassion, dignity and respect by every member of staff you met. This must have been of great comfort to you given your concerns for the well-being of your mother, and a pleasure to receive such a thorough and thoughtful standard of care in less than 90 minutes from arriving.

We will ensure the comments you have so kindly left are shared with the staff on Seaford 2 Ward, as they will be very pleased to read how much you appreciated the care given to your mother; we wish you, your mother and your family all the very best for good health now, and in the future.

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