"Patients definitely don't seem to come first"

What could be improved

I didn't feel that I was provided with adequate information at this or other outpatient appointments I have had in the same department. On some occasions the information I was given was conflicting (e.g. being told at one appointment that a cyst measured 2.5 cm and at the next that it measured 5.1 cm - something which was clearly stated on the scan report but must have been mis-read by the doctor at the first appointment; being told at one appointment that operation waiting lists were short, and at the next that I would have to wait 2 months for an op and that lists were never short). I have now been sent an appointment letter for a scan I hadn't been told I would need - I still don't know why it has been requested.

In addition, at each appointment it was clear that the doctor had not read my notes through before the appointment, and I had to go back through everything again.

Throughout my appointments I do not feel that I have been treated like an individual, or even a person. My impression is that I am just a condition written on a piece of paper which needs to be 'processed'.