Attended with my mother in law on time for her appointment at 11.15. Booked in and told to take a seat.
50 minute delay and we were still sat waiting at 1pm!
I complained and all the staff did was change the delay time to 1 and half hours! So we were still waiting over that time! We hadn't been told to have an X-ray.
I believe the staff need to be more pro active and inform all patients waiting about any delays.
Spoke to a healthcare assistant who I felt was very unhelpful and I asked if my mother in law may need an X-ray and they replied we don’t know until we look at the notes, does that mean we will then be waiting longer for an X-ray, then results then to see a doctor?
I write this as a current nhs employee and am disgusted with the service
"Fracture clinic delays"
About: Doncaster Royal Infirmary / Trauma and orthopaedics Doncaster Royal Infirmary Trauma and orthopaedics DN2 5LT
Posted by Mum123mum (as ),
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