"Having my bloods taken by Carla"

About: Community Health Services / Phlebotomy

(as the patient),

I unfortunately have exceptionally bad veins, however Carla always manages to get blood. She remains calm and proffessional at all times, she doesn't get flustered if not sucessful first time or give when others do and then pass you from person to person, always attentive and sympathetic to my difficulties.

Most importantly she listens to what I say with regard to the best place to find a vein where others will just ignore me and cause unnecessary pain. she has been looking after me for over 10 years and is a valuable asset and credit to her proffesion.

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Response from Jacqui Sellek, PALS Co-ordinator, Patient Advice Liaison Service, Community Health Services at 5 Boroughs NHS Foundation Trust

Dear Wanderer909

Thank you so much for your kind comments about the service you have received. The staff do appreciate it when patient take the time to provide feed back. Please be assured that we will pass on your comments to the staff concerned.

With best wishes

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