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"She left no query unanswered"

About: Aberdeen Royal Infirmary / Short Stay Surgery

(as the patient),

I was asked to attend the above ward for a lung biopsy recently.    From my admission I was treated so well by all staff.   The staff nurse welcomed me and whilst carrying out the necessary procedures efficiently my Specialist Nurse Val introduced herself to me and my wife.    She spent quite some time explaining the procedure and after care and left no query unanswered.   We felt perfectly relaxed with what was to happen.   The whole staff working in the above ward were kept busy but so courteous in their duties.   

When I was later discharged, again, the staff were there to answer any after care queries.    Thank you to everyone in Ward 301 and Val for making my visit so comforting.

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Responses

Response from Lisa Forbes, Service Manager, Surgery 3, NHS Grampian 5 years ago
Lisa Forbes
Service Manager, Surgery 3,
NHS Grampian
Submitted on 11/04/2019 at 16:31
Published on Care Opinion on 12/04/2019 at 14:57


Dear Drainie1,

Many thanks for your kind words of appreciation regarding the care and guidance that you were given during your recent stay in Ward 301.

I am so pleased to read that your Specialist Nurse, Val, was able to answer all your queries and ensure you were relaxed before and after your procedure. I will share your comments with Val whom I know will be delighted to receive such recognition.

I shall also liaise with my Nurse Manager colleague to ensure that your comments are shared with the team in Ward 301. I know they will also be delighted to receive such positive feedback.

With Best Wishes,

Lisa

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