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Terrible customer service

Story from nhs.uk

"Terrible customer service"

About: North Middlesex Hospital / Gynaecology

For a second time I have an appointment in the gynaecology unit and again I’ve been waiting ages to be seen. The doctors which supposed to do my ultrasound are not here on time again. When I asked the receptionist why they not here again she kept saying they coming, but they didn’t. Last time I’ve been waiting 45 minutes for someone to come and it seems like today will be exactly the same. Very disappointed with the service which they provide. I didn’t came here because I have nothing to do. Some prorate working and have other responsibilities, so I can not spend my day in this place. I will never recommend this unit as it’s terrible.

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Responses

Response from North Middlesex Hospital 4 years ago
North Middlesex Hospital

Submitted on 09/05/2019 at 10:38
Published on nhs.uk at 11:06

Dear Anonymous,

I want to apologise for your experience and I was concerned to read your concerns. I would like to be able to fully investigate the issues you have raised. If you could let us have further details of your attendance we will be able to look in more detail at what happened.

Please will our Patient Advice Liaison Service on 020 8887 3172 or email them on northmid.pals@nhs.net, with your full details and the date that you were at the hospital.

I would again like to apologise for your experience and will be happy to discuss this further when you contact us.

Kind regards

Shereen Nimmo

Head of Midwifery and Gynaecology

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