This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"2 week hospital stay. ICU, HDU, WARD 27"

About: Royal Alexandra Hospital / Critical Care Royal Alexandra Hospital / General Medicine (wards 8, 10, 11, 14, 18 & 27)

(as a parent/guardian),

Only alive due to the fast attention from the medi vac. Then the fabulous staff at the ICU. Staff in all of the wards were professional, very hard working and all had a cheery disposition that made a very stressful situation easier. The staff on ward 27 deserve a medal AND a pay rise! Despite a string of abusive, disruptive patients they remained totally professional even one of them was knocked unconscious by a patient who had clearly been put in the wrong ward.

Every single member was fantastic despite being under tremendous pressure but gliding like swans on the surface and paddling like mad behind the scenes. They deserve a medal.

Especially impressed by Tracy Jayne, Sam, Lorraine and Eric. Big thanks x

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Heather Lapsley, Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector, NHS Greater Glasgow and Clyde 5 years ago
Heather Lapsley
Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector,
NHS Greater Glasgow and Clyde
Submitted on 11/04/2019 at 11:58
Published on Care Opinion at 16:32


picture of Heather Lapsley

Dear Mulleverton,

I was sorry to hear of your emergency admission to ICU, then ward 27. It must have been a worrying time, but I trust you are now well on the road to recovery!

Thank you for taking the time to write a post on Care Opinion. The staff on both wards will greatly appreciate reading your lovely comments, which I shall pass on, particularly to Tracy Jayne, Sam, Lorraine and Eric.

Wishing you a speedy recuperation.

Kind Regards

Heather

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k