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Care Opinion

Caring, empathic and inclusive staff

Posted By hawkpr69

"Caring, empathic and inclusive staff"

About: Crosshouse Hospital / Stroke Care

(as a service user),

I was admitted to ward the ward 3E Crosshouse recently. The staff on the ward are caring, empathic and inclusive to every patient in their care. Regardless of how busy staff are and the demands made on them, they are never too busy to talk and reassure me. Staff keep a sense of humour on the ward and always engage in jokes and chat with patients helping us to feel less anxious and at ease.

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Responses

Response from Christine Somerville, Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit, NHS Ayrshire and Arran 5 years ago
Christine Somerville
Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit,
NHS Ayrshire and Arran

Submitted on 09/04/2019 at 17:35
Published on Care Opinion on 10/04/2019 at 09:32

Dear hawkpr69,

Thanks for taking the time to feedback on care opinion. It is lovely to read your feedback and the importance of communication in keeping an upbeat outlook. It is great to hear that this helped you feel more relaxed and at ease at a difficult time.

The team will be deligted to read your feedback and I will ensure this is shared with them. I hope you are now feeling better and recovering well.

Best wishes,

Christine

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