"Staff need training with dealing with..."

I am currently waiting on a wheelchair as I have arthritis of the spine with multiple slipped disc which has affected my mobility. Relaying on friends and family to help me manage on a daily basis it’s hard and lost my dignity relying on people all the time to do things for me. Anyway the doctor finally written me 2 sopprting letters for housing, and social services on my mental health and mobility. I had to wait a few days till my brother could collect them from reception but he forgot to ask for 3 copies. I finally had to wait another couple of days till my brother went back and asked if they would kindly photo copy them for me, he got turned away.

I got really upset and stressed why the receptionist refused so I contacted the surgery I was calm but I had been crying most of the morning as really stressed out and in pain not being to do it myself so I questioned why they couldn’t do me a copy which would take 2 minutes of there time ??? To get told by her “we don’t do it and I can go to the library I told her I’m unable to go due to not being able to walk, she said “well can I I get my brother or somebody else to go to the library to copy them” i asked why couldn’t they have just done me a copy to support me to be told they don't do it at all. I was. Shaking and started to have a panic attack although I was calm on the phone but the receptionist didn’t like the fact that I questioned it

I wasn’t shouting she said she was going to terminate the call because I was shouting and I definitely wasnt. It does say that all calls are recorded so I asked her if it was so the manager and herself could hear the conversation and prove I was not shouting. I asked to speak to the manager but got told she was in a meeting so asked if she could call back when her meeting finished but surprisingly 3 minutes later the manager phoned me back to tell me that her nember of staff is in tears and all she had was 5 minutes to get my account of what happened so I asked the manger to listen to the phone call which would resolve it all but the manager stated that not all calls are recorded so I was left confused as it states on the website and recorded message when you phone the doctors that all calls are monitored and recorded. I was so upset and depressed and vulnerable I had a complete melt down and panic attack on the phone I was struggling to breathe and all the manager was bothered about was getting back to her meeting and her attitude was appalling she never asked if I was ok not once. Just recieved another call from the same manager ssying she will give me the heads up on making a complaint regarding a manager and member of staff, what would happen is I’d have to change doctors surgery I’m absolutely speechless to the way something so small has escalated Now I’m going to have to change doctors where I’ve been a patient for 38 years nearly all because the staff and manger need training on dealing with vulnerable patients. They have really made me so upset