"one man ruined the perfect team"

Hello there, I had a new patient appointment on the oral surgery department. The letter said it was with a certain person but I didn't see this chap after looking at the photos in reception. I saw a different man . Well I had a lump on my tongue and was there to tell him all about it. He wasn't interested. A lovely nurse shouted me into the room, well he was on his mobile phone and was texting. I sat down nervous and worried about cancer and he didn't acknowledge me he just carried on texting. I know these big important doctors are busy with patients and need to text other doctors but he could have said sorry. He repeated questions over and over about medical history due to him not listening and looked in my mouth for a second and then went back to the phone. The lovely young nurse talked to me because I became upset and worried. He was rude to her too the poor girl. After the appointment, I spoke to the nurse and asked her what was happening and if I would be okay. I know I should have told someone I wasn't happy but I am a nervous person and don't like to get people like doctors into trouble.