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Exceptional care in ED

Posted By Fern88

"Exceptional care in ED"

About: University Hospital Ayr / Accident & Emergency

(as a relative),

I would like to thank everyone involved in my dads care on Friday night. The timely thorough care he received was greatly appreciated by him & my mum. They would like to thank you all individually especially staff nurse peacock and the doctor who made the whole process that much easier for him. After a few stitches and antibiotics he was able to get back to his work.....typical farmer! Thank you to you all.  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 09/04/2019 at 16:25
Published on Care Opinion at 16:52

picture of Eunice Goodwin

Dear Fern88,

Gosh, a lovely accolade to the team and nurse Peacock; thank you. I have passed this on to the team and I know they will be delighted. I have sent them a poster so that they can display this in the staff room and bask in such lovely feedback and your gratitude.

No need to say I hope your dad is recovering well, he is probably back at work and Friday a mere blip (to your dad).

best wishes to you all,

Eunice

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Response from John Swiatczak-Steele, Assistant Director, University Hospital Ayr, NHS Ayrshire and Arran 5 years ago
John Swiatczak-Steele
Assistant Director, University Hospital Ayr,
NHS Ayrshire and Arran

Submitted on 10/04/2019 at 06:32
Published on Care Opinion at 09:42

Dear Fern88

Thank you so much for your lovely feedback regarding your dads recent visit to the Emergency Department at UHA.

Feedback has been provided to the team, which will be greatly received.

I hope your dad is on the mend!

Kind regards

John

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