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Excellent care

Posted By HM86

"Excellent care"

About: Crosshouse Hospital / Ear, Nose & Throat

(as a relative),

Cannot praise the staff in ward 5A enough for their kind and professional care of my husband during a 3 day emergency stay. He was admitted with supraglottitis and Strep A. He was very poorly on arrival to the ward but after 24 hours in 5A turned a corner with IV fluid, antibiotics and steroids. The medical and nursing staff know their speciality very well. They explained everything well to us every step of the way and could not do enough for my husband. Thanks to all!  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 09/04/2019 at 15:55
Published on Care Opinion at 16:41

picture of Eunice Goodwin

Dear HM86,

Ouch, this sounds both sore and quite worrying for you both but I am delighted to hear your husband is on the mend. It makes such a difference when we are kept up to date with clear explanations and we feel confident in the care we are receiving.

Thank you for sharing this with us. I will make sure the team sees your kind words. I am sure it will make their day.

All the best to your husband for his onward recovery.

Eunice

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