"Mistakes in review summary letter"

This is the third review letter (following three separate CPA meetings) which I have received which has mistakes in it. I feel that it’s not small typos; it’s inaccurate information and significant grammatical issues which make the letter make little sense.

The first letter: I highlighted the mistakes, returned it to Hounslow Recovery Team East, and I was issued with a corrected letter (which I appreciated. Thank you). The second letter: I ignored the mistakes because I didn’t want to make a fuss. But the mistakes are so significant in this latest letter that it’s really bothering me. I will be contacting my care coordinator and politely asking for the letter to be corrected. However, I wanted to flag this issue up here because I am concerned that, if it has happened to me three times, other people might also be receiving letters which are difficult to understand due to mistakes or which contain accurate information.

This makes me feel like a client-centred approach is not being strived for as you are sending clients letters which I feel cannot be understood due to mistakes. It also makes me feel like it’s difficult to trust this team with something as important as my mental health and psychological well-being if the letters written about me contain factual mistakes and sentences which don’t make sense due to poor syntax and missing words.

The staff in my CPA were friendly, respectful, thoughtful and empathetic. I truly valued that - thank you. However, it is so important that records are written accurately and in a way that can be understood by the patient and by my GP (who will receive a copy of this confusing letter).

Thanks for all the hard work you do. I know it’s not an easy job. I hate to complain. But I think it’s important that this issue of frequent incorrect letters is flagged up so a process can be implemented to improve the situation for other service users as well as me.