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They don’t answer their phones

Story from nhs.uk

"They don’t answer their phones"

About: The Royal London Hospital / Accident and emergency

No one answers the telephone.

I was ringing the switchboard for nearly 2 hours continuously when my Mum was admitted from A & E.

It just rang unanswered.

I had to wait for Mum to phone me.

Fortunately, she was well enough to do that.

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Responses

Response from The Royal London Hospital 5 years ago
The Royal London Hospital

Submitted on 04/04/2019 at 17:15
Published on nhs.uk at 18:06

Dear Jay

Thank you for taking time to give us feedback regarding our switchboard. We are disappointed that your experience did not match the expectation you had of us. We will share your feedback with out telecoms manager for service improvement where possible.

Should you wish to discuss your feedback with us in detail, please don't hesitate to contact our PALS team at Royal London on 0203 594 2040 or email RLHpals@bartshealth.nhs.uk

Kind regards

Faith

PALS & Complaints

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