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2 hours waiting at out patient

Posted By Suha

"2 hours waiting at out patient"

About: The Royal London Hospital / Neurology

(as a parent/guardian),

I have an appointment with a neurologist at Royal London hospital. We are waiting for 2 and a hours-no information is given why I am not called yet. You cannot ask anyone, or go near to ask. It is frustrating. I am abviously angry.  

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Responses

Response from Faith Kapora, Corporate PALS Lead, Barts Health NHS Trust 5 years ago
Faith Kapora
Corporate PALS Lead,
Barts Health NHS Trust

Submitted on 02/04/2019 at 17:02
Published on Care Opinion at 17:07

Dear Suha

Thank you for taking time to contact us with feedback. I am sorry to hear about your experience and the delays in clinic this afternoon. I have just seen your feedback and I hope you have now been attended to.

In future, should there be any concerns please contact our PALs team on site who will be able to intervene on your behalf, their contact telephone number is 0203 594 2040 or email RLHpals@bartshealth.nhs.uk.

Should you wish to discuss your concerns with us in more detail, please contact our PALS team on the details provided.

Kind regards

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